A Lash Artists Guide to client consultations, managing expectations, overcoming objections and building strong client relationships.

There are many reasons why you will need to be an expert at doing your client consultations! This is your chance to introduce yourself and establish a professional rapport with every new client you meet. In other words; starting the process of managing client expectations and getting to know your new client.

Learn the art of conducting a professional consultation in order to help you build and retain long-lasting client/artist relationships
Understanding Contraindications, Allergies, Infections & Sensitivities
Learn to easily overcome objections
Professional to easy to follow PDF Forms: Client Profile & Client Consultation, What to Expect/Aftercare & Personal Services Policy, Handy Profile Guide, When Not To Lash Salon Guide

In this course:

Foundational Consultation Skills

The Consultation Process
Client Care
How To Handle Complaints
Professional Responsibilities

Understanding Allergies, Infections & Sensitivities

Anatomy of the Human Eye
Infections & Infestations
Allergies & Sensitivities
Client Care In Case of Reaction
Professional Responsibilities

Contraindications

The Definition of a Contraindication
When Not To Lash
Medications & Why We Ask About Them
Professional Responsibilities

PDF Downloads

Client Consultation Form
Client Profile Form
What to Expect/ Aftercare/ Personal Services Policy
When Not To Lash – Salon Guide
Client Profile Info-Graphic – Salon Guide

Personal Services Policy

Lash-Consultation Pro